How to contact Apex Support? I can't get my Apex license key.

  • July 31, 2017 at 14:03 #21547
    Adilson
    Participant

    I bought the AI from Unity Asset store and I’m trying to get a license using the invoice number on the redeem page. However, the page is broken.
    How can I get my license key? I can’t find a single spot where there is information on how to contact the support.

    July 31, 2017 at 18:11 #21564
    Rami
    Keymaster

    Hi Adilson,

    Thanks for your post.

    I can confirm that there is a new bug on our ‘Redeem’ page. We are looking into it currently.

    Sorry for the inconvenience.

    August 1, 2017 at 03:27 #21576
    Adilson
    Participant

    And how can I get my license key? I can’t open the AI editor without it and it’s stopping me to continue my work..
    Can’t I just sent the invoice number to an email or something like that to get the key?

    August 6, 2017 at 04:48 #21644
    Adilson
    Participant

    Thank you Rami!
    This has been resolved and the best you guys did was to remove the license requirement as it was getting frustrating because every time I opened the project I would have to activate the license again. And it was already activate twice, I had to go to my my Apex account, delete from there and activate again.
    Now I don’t need to do this anymore.
    Thanks a lot!!

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